Customer Service Representative Customer Service Representative Paymark At Paymark we make it easy for New Zealanders to get on and do what s important every day Today our payments network is so enshrined in the kiwi way of life that whether you re buying an icecream at the beach or making a major purchase chances are you re using a payments card and Paymark is behind the scenes processing your transaction Paymark EFTPOS is so deeply embedded in NZ that to date we have put through over 16 billion transactions worth an estimated 700B and worked with over 120 000 businesses covering more than 75 of the market In 2018 we proudly won Best Business Support Services for the 5th time running and also recently came second in Web Email Customer Service for NZ at the Customer Relationship Management CRM Awards We re ready to know it out of the park again this year To keep our 24 7 network running smoothly we offer a topnotch tollfree help desk service to handle all manner of customer inquiries such as minor terminal faults printer and PINpad troubles cardreader to power difficulties telephone line problems and other more complex technical issues And here s where you come in What you ll be doing As one of our close knit dynamic team of Customer Service Representatives youll pick up inbound calls from our wide range of customers from your local dairy to the big supermarkets and service stations listen carefully to their difficulties understand their needs and provide solutions over the phone And if you cant resolve their problem over the phone youll find the right person or company to sort it out and refer the customer on You ll also determine whether these customers would benefit from our other offerings like our Insights products To do this you ll work on a 9week shift rotation including night overnight shifts and the occasional weekend Heres what we need from you Youre the kind of person who thrives on interacting with people over the phone reading between the lines and figuring out what the customer really needs A strong and understanding communicator with great conversational skills your customer service and sales experience along with your basic computer knowledge will go handinhand with your ability to put people at ease while you talk them through solutions If you can handle all of that well do all we can to keep you happy engaged and satisfied To start off we will take you through a twoweek induction and training programme to get you up to speed Then well buddy you up with our Customer Service Superstar for further support as you learn the ropes along with a monthly roster so you can plan ahead What s it like to work here Well we look after our people with fresh fruit daily flu jabs their birthday off yoga and massage I know right We ve got 190 exceptional people working here and you ll be joining a really credible and talented team who are united by keeping the customer at the heart of everything they do We re looking forward to having you on board If this sounds like you please apply here at
