Customer Service Officer - Remote Work

Job Description: Orion Health is seeking a confident and reliable Customer Service Officer to join our remote team in Wellington, NZ. As an Associate Level Customer Service Officer, you will play a crucial role in providing exceptional service to our clients and customers. This part-time position requires a minimum of 3 years of experience in customer service. Responsibilities:1. Respond promptly to customer inquiries via phone, email, and chat2. Assist customers with product information, technical support, and issue resolution3. Identify and escalate priority issues to the appropriate department4. Maintain accurate records of customer interactions and transactions5. Stay up-to-date on product knowledge and company policies6. Collaborate with team members to improve overall customer satisfaction7. Contribute to a positive and inclusive work environment Requirements:1. 3+ years of experience in customer service2. Confidence in handling customer inquiries and complaints3. Reliable and able to work independently in a remote setting4. Strong problem-solving skills and creativity in finding solutions5. Excellent communication and interpersonal skills6. Proficiency in using customer service software and systems7. Ability to adapt to changing priorities and workflows Personality Traits:- Confident- Reliable Soft Skills:- Problem-solving- Creativity Benefits:- Paid Time Off (PTO)- Free food- Relocation allowance Working Environment:At Orion Health, we are committed to paving the way for diversity and inclusivity. We strive to create a culture of belonging where every team member feels valued and respected. Deadline to Apply:March 17, 2024 Equal Opportunity Statement:Orion Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Orion Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Orion Health expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.