See more about the role below, including the responsibilities and skills we are looking for.
Customer Service Officer Reference: 6573593
Fixed Term - up to 12 months
About the Role Stratford District Council is recruiting for a front of house superstar to support the Customer Service Team for a fixed term of up to 12 months to cover parental leave.
You will be responsible for front line customer service including over the counter, by email and by phone. There will be general administrative tasks associated with the service centre including booking of facilities and accepting and receipting payments from customers.
You will take pride in the presentation of the customer service areas and work hard to create the ultimate customer experience for all. You will deal with complaints and compliments and work hard in ensuring you have the knowledge to give advice and instruction on services provided by the council.
This is fixed term/ part time position with a minimum of 30 hours per week. The salary range for this position is $27.00 to $28.00 per hour with the appointed starting level dependent on the skills and experience of the candidate.
This role will be located at the Stratford District Council, Miranda Street, Stratford.
Stratford District Council reserves the right to close this vacancy early if sufficient, suitable applications are received. Please submit your application as soon as possible to avoid disappointment.
About You You will be a professional positive person who is a quick learner and great with people. You will be confident with Microsoft Office products and have previous customer service and cash handling experience.
You will work well in a team environment but also on your own and will enjoy looking for continuous improvements for systems and processes.
Council is a diverse organisation and a general understanding of what it is responsible for and what is provided within our facilities would be an advantage.
All Customer Service roles are subject to a police reference check under the Vulnerable Children's Act 2014.
Stratford District Council is proud of our diverse and inclusive work environment, and our commitment to fostering genuine partnerships with Mana Whenua. Our preferred candidate will respect and acknowledge the importance of the Treaty of Waitangi to our mahi, and be open to the use of Te Ao Maori values and te reo Maori.
Why work with us? Our staff will tell you the main reason they like working with us is "the people". We have an energetic work environment with plenty of laughter and a great staff culture is important to us. Our customers and our communities are at the centre of what we do, and our people are what makes it work. We like to look after our own. If you join us, you will also benefit from ongoing professional development, te reo learning assistance, regular health checks opportunities, subsidised pool visits, an active social club, and free car parking!
About us The Stratford District sits in the heart of the Taranaki region, and is the gateway to Taranaki Maunga and the famous Forgotten World Highway. We're home to stunning parks and gardens, and there are countless opportunities to explore the landscape, arts and culture and local history. Working in Stratford gives you the best of both worlds - the combined benefits of living in the world-renowned Taranaki region and having a work environment that puts your lifestyle first. Not to mention our great local facilities! As a staff member of Stratford District Council there's a lot to be proud of and we welcome you to be part of the experience.
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