? ? Position Title: Customer Service Officer - New Zealand Position Type: Regular - Full-Time ? Position Location: Hastings Requisition ID: 28268 ?Potatoes. French Fries. Taters. You love them, we make them. In fact, we make 1 in 4 of the world's frozen potato products and if you have eaten fries this week, there is a good chance they were ours! The Customer Service Officer plays a pivotal role in fostering positive customer interactions and maintaining strong relationships with 3PL's, cold stores, and transport companies. Key responsibilities include leading customer satisfaction through exceptional communication and problem-solving skills, while also ensuring accurate order processing and timely resolution of issues. This role prefers experience in customer service, logistics, and supply chain management, along with proficiency in relevant software systems such as SAP and Portalink. About the role• Excellent communication skills to promptly respond to emails and inquiries, fostering positive relationships with customers and partners• Strong attention to detail in order processing, ensuring accuracy and documenting discrepancies such as out-of-stock items or damages• Proactive problem-solving abilities to investigate claims, resolve issues, and handle returns efficiently• Adaptability to support team members confidently, multitask effectively, and undertake various assigned tasks• Collaborative mindset to work closely with different teams, ensuring smooth operations• Organisational skills to maintain records, update SOPs, and manage customer information efficiently• Initiative to enhance customer correspondence and anticipate needs, improving the overall experience• Reliability and being driven to completing tasks promptly and providing support as needed About you• Preferred knowledge of the Distribution and Supply Chain Environment• Customer Service experience• Effective time management skills• Analytical thinker• Accurate data entry skills• High computer literacy with strong skills in particular Microsoft Excel What's in it for You?• Opportunity to be a part of a global iconic brand, fun & high performing team• Working with a professional supply team and major customer groups• Employee & Family Assistance Program• Pioneering, innovative and dedicated development programs• Opportunity to Chip In and give back to the community as part of our paid volunteer program each year If you're looking for your next challenge and want to get behind an organisation that celebrates real connections, then this is your role! #LI-RS1 ?
