Customer Service Officer

Job Description: Choice is seeking a dedicated and experienced Customer Service Officer to join our team in Christchurch, Canterbury, NZ. As a Customer Service Officer, you will be responsible for providing exceptional service to our customers and ensuring their needs are met in a timely and professional manner. This role requires someone who is hardworking, resourceful, and possesses excellent cooperation and people management skills. Responsibilities:- Handle customer inquiries and provide accurate information about our products and services- Resolve customer complaints and issues in a timely and efficient manner- Process customer orders and ensure they are fulfilled accurately- Build and maintain strong relationships with customers to promote loyalty and repeat business- Collaborate with internal teams to improve customer experience and service delivery- Maintain accurate records of customer interactions and transactions- Stay up-to-date on product knowledge and company policies to provide accurate information to customers Requirements:- Bachelor's degree in Business Administration or related field- Minimum of 4 years of experience in customer service role- Excellent communication and interpersonal skills- Strong problem-solving abilities and attention to detail- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously- Proficiency in Microsoft Office and customer service software- Experience in people management is a plus Benefits:- Free accommodation- Vision insurance- Remote work flexibility- Opportunities for career growth and development Working Environment:At Choice, we thrive in a culture that embraces change and responds resiliently to challenges. We believe in fostering a supportive and inclusive work environment where employees can grow and excel in their careers. Deadline to apply: ******** Equal Opportunity Statement:Choice is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.