Customer Service Manager - Remote Work

We are seeking a dynamic and experienced Customer Service Manager to join our team at Performance Lab. This is a remote work opportunity based in Christchurch, Canterbury, NZ, with a part-time commitment and a mid-to-senior level of seniority required. The ideal candidate will have at least 6 years of experience in customer service roles. As a Customer Service Manager, your responsibilities will include: - Developing and implementing customer service policies and procedures- Managing a team of customer service representatives, including hiring, training, and ongoing development- Handling escalated customer inquiries and complaints in a timely and effective manner- Monitoring and analyzing customer service metrics to identify areas for improvement- Collaborating with other departments to ensure a seamless customer experience- Implementing strategies to increase customer satisfaction and loyalty- Providing regular reports and updates to senior management on customer service performance The successful candidate will possess the following personality traits: resourceful and motivated. In addition, soft skills such as critical thinking and analysis are essential for this role. Performance Lab offers a range of benefits to employees, including parental leave, travel and spending expenses, and vision insurance. Our working environment is focused on exceeding customer expectations and delivering delight in every interaction. The deadline to apply for this position is ******** . Performance Lab is an equal opportunity employer and we welcome applications from candidates of all backgrounds and experiences. If you are a customer service professional with a passion for excellence and a track record of success, we encourage you to apply for this exciting opportunity to join our team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.