Customer Service Coordinator

Work for a business that focuses on encouraging ideas, innovation and developing their staff
Are you looking to take your customer service experience to the next level?
Collaborate as a team to deliver the best customer experience
Our client:Our client is a growing organisation who have been partnering with some of the world’s leading producers of chemical specialities for nearly 100 years. They are a knowledge-based agency and distribution business, importing and supplying a unique portfolio of speciality chemical additives.They are looking for someone who can undertake customer service, sales and marketing functions and related activities within the operations department. This person will also have the ability to work closely with the marketing team to develop and implement marketing campaigns to meet customer expectations.
You will be responsible for:
Undertake the processing of sales orders, monitor their progress, and ensure any issues are delt with efficiently
Liaise with relevant internal team members regarding consumer enquiries, account issues, special pricing, stock problems etc. to ensure good service to customers
Working alongside the Marketing team to develop and maintain the branding, image, public relation programs, marketing material, website content, maintenance, and documentation.
Maintain detailed and current knowledge of the company`s products and services
Process stock returns and pricing credits
To be successful in this role, you will need:
A minimum of 3 years within a customer service-based role
Experience within marketing or an interest in marketing would be an advantage
Solid database and data entry skills with previous ERP knowledge
Excellent verbal and written communication skills
Good accuracy and attention to detail
Ability to quickly establish and maintain strong professional and customer relationships
The drive to achieve and exceed customer satisfaction
Ability to balance a busy workload and manage your time effectively
If this has your name written all over it, then please feel free to hit the ‘apply now’ button or send your profile to **********