Customer Service & Checkout Team Leader

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Customer Service & Checkout Team LeaderCustomerService & Checkout Team Leader FullTime Salaried Role – 45 hours per week
Tuesday– Saturday roster pattern 
Mitre 10 MEGA Invercargill is adynamic and growing locally owned and operated company with a vision to provideoutstanding customer service and great value products to our customers.

We have an opportunity for an experiencedleader to join our Customer Experience Team, which is made up of CustomerService, Checkouts and Online Fulfilment. This role delivers on continuousgrowth within our team and focuses on our campaign to Win in Customer Experience.

Primarily focusing on maximisingthe efficiency of the department and leading, motivating and supporting developmentof the team, responsibilities will include but not be limited to:
Leading Checkout and Customer Service teammembersTraining and DevelopmentTeam Member one-on-onesRostersCustomer feedback and team performanceInstore processes and returns policy.Reporting Data
Seeking a people centric mindset,our successful candidate must: Have previous and proven leadership experience of a large team.Have a high standard of communication.Be solution focused and results driven.
What we offer: A fast paced, dynamic, and exciting business tobe part ofA supportive and friendly team environment with arich social cultureOpportunities for professional development andtrainingFree 24/7 workplace counselling program.
If you believe you have the skillsthat we are seeking and wish to contribute to a growing business, then pleaseapply online with your CV and Cover Letter.

Applications for this role closeon Monday 25 th March 2024, we will be reviewing applications as theyare received.

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