Customer Service Associate - Work From Home

Job Description:

Biogen is seeking a dedicated and hardworking Customer Service Associate to join our team on a part-time basis, working from home in Wellington, New Zealand. As an Associate Level role, this position requires at least 3 years of experience in customer service.

Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Provide product information, resolve customer complaints, process orders, and assist with account maintenance.3. Utilize decision-making skills to address customer issues and escalate as needed.4. Maintain a high level of attention to detail when entering customer information and processing transactions.5. Collaborate with team members to ensure a seamless customer experience.6. Adhere to company policies and procedures to uphold customer service standards.7. Handle a high volume of customer interactions with efficiency and professionalism.

Requirements:1. 3+ years of experience in customer service.2. Excellent communication skills, both written and verbal.3. Ability to work independently and as part of a team.4. Hardworking and adaptable personality traits.5. Strong decision-making skills and attention to detail.6. Proficiency in Microsoft Office and customer service software.7. High school diploma or equivalent.

Benefits:1. Visa sponsorship for eligible candidates.2. Free accommodation for remote work.3. Travel opportunities for training and team-building events.

Working Environment:Join a team that leads the industry through cutting-edge ideas and solutions. Enjoy the flexibility of working from home while being supported by a collaborative and innovative company culture.

Equal Opportunity Statement:Biogen is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, sexual orientation, age, disability, or religion.

Deadline to apply: April 22, 2024

Don't miss this opportunity to join a dynamic team and make a difference in the lives of our customers. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.