REF: DW1321LOCATION: Hawick, Scottish BoardersJOB TITLE: Customer Service AgentSALARY & BENEFITS: circa £18,000 (9 month fixed contract) plus benefitsWORKING HOURS: Full Time 37.5 hours per week – Monday to FridayTHE COMPANY: Are you an individual with a Confident clear and professional telephone manner who can follow written and verbal instructions, and has excellent IT and typing skills?Emtelle UK Ltd is a world class provider of infrastructure solutions covering the telecommunications, electricity and water industries. Our Hawick and Jedburgh factories, located in the Scottish Borders, are centres of expertise for duct and sub duct, optical cable, air blown fibre and other extruded polymer products.An exciting new opportunity exists for a new Customer Service Agent to become an integral part of the Customer Service team on a Nine Month Fixed Term Contract.THE ROLE: As a Customer Service Agent you will be working in a fast-moving environment, the person appointed will be expected to operate and thrive within a busy sales environment. Duties will vary but you will predominantly be providing customer service support and assisting with general administration duties. Previous experience in a customer service role (face to face or in a contact centre) – would be highly desirable but not essential.THE CANDIDATE: The successful candidate for the Customer Service Agent role will have previous experience providing customer service and will need to have excellent IT and typing skills. You should be someone who is well organised, has good communication skills as you will need to have a clear and polite telephone manner, with the ability also to follow written instructions and record clear notes. Problem solving and call handling experience is essential and you will need the ability to effectively interact with team members at all levels of the organisation. In addition candidates will need to possess the ability to demonstrate the following range of call management skills, Active listening, Questioning & Summarising, identifying needs and matching solutions and process to them and Opening and Closing the call.Key Experience/ Characteristics preferred for the Customer Service Agent role in Hawick :-Previous experience providing excellent customer servicePolite and clear telephone manner essentialMust be highly self-motivated, disciplined and organised and also have good IT and typing skillsCandidates must live within commutable distance to Hawick, Scottish BoardersDoes this sound like you? If Yes then click the apply button now!You will then be sent to an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next stepsTSL1
