Customer Service Advisor - Wrc

Part Time
Application Closes 19 Jun 2020
Otago - Wanaka
Customer Service Representative
Role One - Minimum of 8 hours per week
Monday and Thursday mid-shift
Saturday morning shift
Role Two - Minimum of 9 hours per week
Saturday and Sunday morning shift: 7.45 am – 13:00 pm
The Customer Service Advisor will handle sales, facility set ups and customer queries in a friendly and efficient manner.
Key areas of responsibility:
Delivery of an exceptional level of customer service
Implement and maintain reception area systems
Receive and process customer enquiries, membership sales, activity registrations, and event ticketing – in person across the counter, by telephone, internet, and mail
Carry out court or room set ups within the Centre when required
Assist with any casual bookings at the centre when required
Accurately enter and record details of members and prospective members in the LINKS system
Process daily cash sales, EFTPOS transactions, invoice payments and end of day reconciliations
The Candidate
To be successful in the role, you will have:
NCEA Level 2 qualification
Current First Aid certificate
Minimum 2 years’ experience in delivering a high level of customer service
Experience in the recreation and leisure industry would be an advantage
Demonstrated ability to positively communicate with, and relate well to, a broad range of people from a variety of backgrounds, cultures and ages
Shows ability to effectively supervise, direct and liaise with the public. Demonstrated ability to positively resolve any customer issues in a sensitive and empathetic manner
Demonstrated skills in front of house administration systems with proven attention to detail
In return the successful candidate will receive;
Competitive market remuneration
Career progression and training opportunities
Discounted health and fitness club rates at our great facilities
Company social club
For more information on these roles, or to apply, please visit www.qldc.govt.nz/jobs
Applications close: Friday, 19 June 2020.
QLDC---Role-Description---Customer-Service-Advisor-WRC.pdf