Customer Relationship Specialist

Job Category: Call Centre and Customer Service
Job Description The Opportunity This role offers you the opportunity to be part of a supportive team that pride themselves on providing top level customer service. Based in our Dunedin office, you will provide professional communication with electricity users and the wider public regarding the Aurora Energy network.
If you have outstanding customer experience and administration skills, recent and relevant experience in similar roles, a positive and flexible attitude and the ability to fit in to new environments effortlessly then this is your opportunity!
About You Our ideal candidate will have the following attributes:
The customer as their core focus Excellent written and verbal communications skills The ability to work effectively under pressure and diffuse situations Data entry and analytical skills Previous experience in a customer experience role A team player
  About Us Aurora Energy is New Zealand's seventh-largest electricity distribution company, supplying power to more than 93,500 homes, schools, farms and businesses in Dunedin, Central Otago and Queenstown Lakes. We're in a major phase of network renewal that touches nearly every part of the community, and it is a time of exciting and positive change as we work to support our community's future growth.
What's in it for you? Ongoing support for professional development and training Hybrid flexible work policy and lifestyle leave option Active Wellbeing Programme giving you access to free fruit, free flu vaccinations, regular activities and events Access to 24 hour Employee Assistance Programme Exclusive discounts and great deals on over 40 of your favourite brands and stores including air travel, hardware and home appliances Southern Cross private medical insurance discount Additional Employer contribution to KiwiSaver Employee Reward and Recognition programme
  Are you up for the challenge? Join our team. We see diversity as a strength and welcome applications from anyone who has what it takes, regardless of gender, ethnicity or background. 
If you think you are a good fit for the role click the 'Apply Now' button to submit your application.
Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
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