Customer Relationship Manager - Smartly

A Bit About Smartly, a Datacom Company We're known as the simple way to sort your payroll for over 20,000 Kiwi businesses. Smartly is a leading provider of software solutions for businesses across various industries. We help our customers to streamline their processes, improve their performance and achieve their goals. We are looking for a Customer Relationship Manager to join our team and manage the implementation of our software solutions for new customers. What We're Looking For Are you passionate about delivering exceptional customer service and creating lasting relationships? Do you have experience in service delivery or relationship management? Do you want to work for a company that values innovation, collaboration, and excellence? If so, we want to hear from you! What Does the Job Involve? As a Customer Relationship Manager, you will be responsible for guiding customers through the implementation process, from the point of sale to being fully integrated with their destination product and service suite. You will also assist existing customers to implement new products. You will proactively contact customers, understand their needs and challenges, troubleshoot issues, ensure compliance, and deliver solutions that meet their expectations. You will also identify and execute on opportunities for upsell and cross-sell, working with sales to maximise revenue on new accounts. What You'll Get An attractive salary?& commission scheme. Flexible working – work from home up to two days a week. Conveniently located right next to the Lower Hutt shopping mall. Awesome company-wide culture – we love a massive morning tea, an epic work party, and the random rolling lunch. We're also truly passionate about our people and seeing them thrive. Why wait? Apply now!