Customer Performance & Insights Manager | AucklandLead and inspire with your PowerBI and SQL expertiseBuild cross functional team capability and drive collaborationIdeally Auckland-based, but open to locations in NZAt NZ Post, we are going through a major transformation which sees us preparing for the future by building an unmatched delivery backbone and last mile network; implementing the technology, databases and infrastructure to digitise and optimise the network; enabling a more extensive range of delivery choices and deepening strategic relationships with our customers.
As the needs of our customers are changing, we're right there with them - and you could be too.
In this role, you'll lead the customer performance & insights function incorporating our Voice of Customer Programme, Customer Complaints Process monitoring and Customer Reporting Capability.
You'll oversee the management and submission of weekly and monthly performance reports to inform areas of improvement and build cross functional team capability and drive a collaborative approach.
Key to this role is the critical thinking and ability to identify root cause issues and key trends that impact the Customer Experience.
As an experienced insights practitioner, you'll know your way around data warehouses and be able to take all that information and turn it into compelling stories. Naturally you'll be analytical and a critical thinker, with the ability to identify root cause issues and key trends that impact the Customer Experience.
You'll also be experienced at inspiring and developing people, either through formal people leadership or in a mentoring or coaching role.
We'd love to hear about your experience providing business improvement through data insights and how you can formulate a pipeline of opportunities to drive improvements to our CX related journeys and reduce detractors.
If you have the experience we are looking for and want interesting, rewarding work, we invite you to review the Job Description and apply online throughwww.jobs.nzpost.co.nz . For further information, please contact Olivia Jacobs on 027 604 6834.
Applications for this position close on Thursday 9 May. All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security and credit check and may be required to undertake a drug test. There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded inour values . We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.
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