EarnLearn offers work-based learning and qualifications in Aotearoa New Zealand. Helping you 'earn and learn' in a way to suit your life — on the job, on campus and online.EarnLearn offers training for careers in Scaffolding, Rigging, Crane Operations, Industrial Rope Access, Electrical, Plumbing, Gasfitting and Drainlaying (PGD).We are passionate about building the people who will be the future backbone of Aotearoa and helping learners become invaluable contributors across a multitude of industries.We pride ourselves on carving the future, providing apprenticeship opportunities which equip our learners, employers, and their communities with the skills and capabilities for success, and we have an exciting role for a Customer Operations Specialist to help us achieve this!As part of the EarnLearn Customer Operations team, you will be at the heart of our learners' and employers' training journey.You'll deliver excellent customer experiences, while coordinating and providing service delivery to support our customers' training needs. This includes booking trainees on block courses, sending course materials, processing paperwork, and ensuring learners are supported along the way!You'll be a keen collaborator, detail-oriented, and competent liaising with customers via telephone/email.This is a full-time, permanent position based at our Wellington Central Office.Qualifications & Experience:Experience working within an administrative/coordinator role is required.Experience providing excellent customer serviceSound literacy skills, including experience working with multiple systems/technologies.Advanced communication skills, including the ability to effectively listen, ask the right questions, and relay key information in an easy-to-understand way!Your affinity for improving akonga outcomes and knowledge, or experience with, vocational education in Aotearoa New Zealand will be a welcomed bonus!Apply:We will be reviewing and progressing applications as they are received, and therefore welcome early expressions of interest.This role is perfectly suited to a recent grad with solid customer service skills, looking to take their first step into a future-focused administrative role.No candidate will meet every single desired qualification. If your experience looks a little different from what we have described and believe you can bring value to this role, we're keen to hear from you!We embrace diversity and take the well-being and safety of our people very seriously, and if you join the EarnLearn whanau, we expect you will too.The successful candidate will enjoy a range of benefits including cultural capability training opportunities, health insurance, a superannuation scheme, and more!Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?Do you have customer service experience?What's your expected annual base salary?How much notice are you required to give your current employer?Report this job advert Don't provide your bank or credit card details when applying for jobs.#J-18808-Ljbffr
