Auckland City, AucklandContract(Auckland based, 12-month fixed-term)About the roleReporting to the Customer Engagement Manager, this Customer Experience Designer is a senior position that will help Callaghan Innovation redefine how it supports customers.The key tasks of this role include the following:Create information and process flows for Callaghan Innovation customer interaction with our product and servicesDevelop service blueprint and identify viable servicesWork with other cohorts, ensure that all interactions within the service architecture are clearly mapped and information flow is understood - establish effective measures to validate theseDesign an experience that delights customers and matches the service design visionFor more detail, please refer to the position description.About youTo be successful in this role you will:be passionate about developing people-first services. From value proposition, to brand to customer experience, to scale - you thrive in putting all the pieces together.bring your deep expertise in human-centred design methodology, and leadership in using the appropriate tools and techniques through different stages, to implement new process and services.have extensive previous experience of having worked in an organisation where Service Design and Agile practices are not common practice, therefore you'll need to be used to leading from the front and guiding stakeholdersuse your excellent stakeholder management skills to influence Senior leaders ensuring customer and business outcomes are both met.About usCallaghan Innovation is New Zealand's innovation agency. We activate innovation and help businesses grow faster for a better New Zealand. To do this we partner with ambitious businesses of all sizes, delivering a range of innovation and research and development (R&D) services to suit each stage of their growth. Our staff - including more than 200 of New Zealand's leading scientists and engineers - empower innovators by connecting people, opportunities and networks, and providing tailored technical solutions, skills and capability development programmes, and grants co-funding.The organisation has recently completed a year long project to define an Innovator's or Customer Journey map of the NZ Innovation ecosystem. The output of this work is an MVP model and framework that demonstrates how innovators go from 'idea' through to 'full potential'. The next stage in this work is to redesign our current services and processes across funding, R&D support, and building innovation skills. Central to this will be the redesign of our triage process and systems.Callaghan Innovation provides a healthy and safe environment which encourages inclusiveness, diversity and collaboration, putting our people and the heart of what we do.If you are looking for the opportunity to make a difference in an incredibly stimulating role, please APPLY NOW.Applications close Friday, 6 December 2019.To apply for this job, please go to our job site http://www.callaghaninnovation.govt.nz/ and enter the job code 11962GOV.Please contact ********** you have any questions.You must have the right to live and work in NZ to apply for this job.
