See more about the role below, including the responsibilities and skills we are looking for.Customer Experience Lead Rolleston, New ZealandReference: 6554285About the roleThis role is varied and fast paced. From rostering customer service officers at Selwyn Aquatic Centre, liaising with the IT and communications teams about the best look and feel for the facilities website. To communicating and aligning best practice to the wider Sport and recreation Customer service teams.Implement service delivery improvements based on analysis of customer trends and behaviours.Lead the Selwyn Aquatic customer service team by providing mentorship, training, and development opportunities. To ensure a self-reliant top performing unit.Manage stock contracts and Retail products.Recruitment of Customer service Officers as required to keep a full roster.Responsible for imbedding new operational systems and processes to better serve the customer.The creation of a customer centric service for Selwyn District Council's Sport and Recreation unit.Analysing customer movements, queries, and high demand times as well as exceptional commitment to improving the customer experience and leading by example.Design and deliver customer centric processes and procedures and imbed throughout the Sport and Recreation unit.About youThis will be a transformational role that offers its gratification immediately by the smiles on hundreds of thousands of customers improving their lives. The positive community contribution should also be highlighted as a key reward to the mahi they do. Your strengths and experience will include:Up to 5 years in a Customer Experience lead role.Knowledge and experience to be able to continually review and improve service delivery.Ability to identify and implement an improvement plan with proven background in reporting and analytical skills.You must be flexible to shift and change up your focal point to meet the customer needs.Be able to effectively liaise with internal teams to get the results needed.Experience in member retention and staff training would be advantageous.About usThe Sport and Recreation team is responsible for delivering world class recreation, sport and play outcomes for the Selwyn District's residents and visitors. Whether it's operating the Selwyn Sports Centre, Selwyn Aquatic Centre or delivering active recreation programmes and events to the public the Sport and Recreation team aims to keep everyone engaged in their physical and mental wellbeing journey.What we can offerFor several years Selwyn has been experiencing rapid and sustained economic and population growth. With this growth comes a vibrant community, fantastic facilities, and exciting career opportunities!This role is based at the Selwyn Aquatic Centre, with regular visits to the Community Centres and halls around the district. There's ample parking nearby, flexible working options and a great range of benefits for permanent staff including:Life insuranceWellbeing and volunteer leaveSick leave available if required from Day 1Three days paid leave between Christmas and New YearDiscounts with local and national businessesCareer coaching and developmentOur values are important to all of us and represent the way we work: · Be a good human · Be brave - Think differently · Better together. Make it Happen for Selwyn.Selwyn District Council honours Te Tiriti o Waitangi. We are committed to working with our Treaty partner to deliver on our obligations under Te Tiriti o Waitangi.We value the safety of our young people and kaimahi, and therefore appointments for this role are subject to a satisfactory safety check including a police vetting process and drug and alcohol screening.If you are looking to take the next step in your career in our beautiful district and consider yourself a good fit for this position, apply today to join us!Applications will be reviewed as they are received, which may result in the role being closed early.Selwyn is the best place to live, work and play.This Is SelwynOur values are important to all of us and represent the way we work. They underpin our friendly and innovative culture.ContactWant to talk to us about joining the team? Get in touch.#J-18808-Ljbffr
