Customer Experience And Office Assistant (Fixed Term Until 10 January 2020)

About Us
We are a small to medium size company that punches well above its weight. We’ve been doing our thing for 25 years now, so we’d like to think we’ve nailed down our recipe for success. As the market leader in both Australia and New Zealand, we mean it when we say we want to become the best and most loved bagel business in the HOLE world.
Despite all of this, we’re still a close-knit group. Our founder is still on the board, we’re still NZ owned and operated, and we’re proud to be kiwi through and through. We are a supermarket brand, but you can bet we don’t act like one. As for the bagels – we think they speak for themselves.
We have big plans for the future, and we’d love you to jump aboard. It’s the people behind the bagel that set us apart - you’ll be hard-pressed to find a more inclusive culture.The Role
As the voice and the face for a majority of our customers, you will be responsible for daily customer service activities. You will also be making sure the office is well looked after over the Christmas and New Year's Period (fixed term until 3 January 2020).
In this role your key responsibilities are:
attend to, track and respond to phone or e-mail queries process and manage customer orders work alongside the Customer Services Manager in ensuring all customer needs are met support our Sales and Marketing teams office administration You must have at least 1 years' experience in an administrative or customer services role lovely phone manner and e-mail etiquette intermediate level of computer literacy high attention to detail, eagerness to learn ability to problem solve and think outside the box previous experience in FMCG or similar environment (desired) All applicants must have an entitlement to work in New Zealand. You must also be available to work over the Christmas and New Year's period.