Customer Care - Work From Home

Get the chance to work for a well-known New Zealand brand and be the first point of contact for customers needing help with different products, services and potential technical support. The role would be purely inbound customer service and requires someone with strong problem-solving skills.
About the role:
40 hours a week – Work from home anywhere across Auckland
6 - 9 month Fixed Term Contract assignment with the opportunity to extend
Equipment will be provided!
Correspondence via phone and email to customers
Learn the key tools to strengthen your people skills
Training and career progression
Great working environments with awesome team culture!
About You
We are looking for individuals with excellent communication skills, who are driven and excited for a new opportunity!
Other things we look for:
Proven experience in a customer service environment – whether that is hospitality, travel and / or retail
Previous Contact Centre or Customer Service experience is bonus
Technically savvy with the ability to navigate and pick up different systems
High level of resilience and a strong ability to adapt to different situations
Strong verbal and written communication skills
New Zealand Citizen or Resident. If you are on a work visa, we look for a minimum of 18 months remaining on your visa
And most importantly, enjoying talking to people!
** We are all experiencing an interesting and unknown time with COVID19, however during this time we still want to hear from you! **
** We’re all in this together! Be kind to others, look after yourself and your loved ones! **