Supervisors/Team Leaders (Call Centre & Customer Service)About RepairhubRepairhub is an automotive collision repair business. We are proud of our facilities and our aim is to deliver consistently outstanding experiences for customers, getting them back on the road faster.Our business is centred around our people and the use of innovative technology in our process driven workshops to ensure cars are repaired to the highest standards.We are a highly customer focused business and everyone in our business has a role to play in bringing our vision to life.About the roleThe best Customer Care Team Leaders are genuinely excited to help customers, they're patient, empathetic, and passionately communicative. They love to listen, understand then respectfully communicate.Problem-solving comes naturally to customer service representatives, they are confident, calm and know how to support our customers in challenging situations.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.A Customer Care Team Lead supports other Customer Care staff to deliver a continually outstanding customer experience. This important role acts as the senior contact point for our customers, supporting and communicating with them through the repair of their vehicle. They are the voice and face of Repairhub, responsible for the overall customer experience.Working Hours: 7:00 am – 3:30 pm Monday to Friday - with the flexibility to work additional hours on occasions to cover staff absence.About youIn joining our team it would be great if you are:Experienced in customer care within the automotive repair or related industryPunctual, reliable and available for work during designated operating hoursAble to work in a team environment and have a 'can-do' attitudePatient, empathetic, and passionately communicativeComfortable multi-tasking and prioritising activitiesConfident using IT and cloud-based computer systemsFlexible in your approach to teamwork as duties include assisting in day to day operations of the businessAble to demonstrate an understanding of the health and safety requirements of a busy vehicle repair workshopIdeally you'll have the following requirements too:High school diploma / NCEA Level 2 or equivalentAt Repairhub, we are committed to:Equal opportunity employment. We don't just accept difference, we embrace and support it.Health and Safety of our workplace. We are committed to a harm free zone and have a zero drug and alcohol tolerance policyTraining, personal development and career progression opportunitiesEmployee benefits, including 50% insurance discounts and corporate partner discountsApply now or get more information by contacting Kiana Dick on 027 264 2276 .Your application will include the following questions:Do you have customer service experience?Which of the following statements best describes your right to work in New Zealand?Which of the following Microsoft Office products are you experienced with?Do you have a current New Zealand driver's licence?Do you have data entry experience?Report this job advert Don't provide your bank or credit card details when applying for jobs.#J-18808-Ljbffr
