Customer Care Specialist - Permanent

Thank you for your interest in this position.We have received your application from Indeed, so the first step of your application is complete.To finish your application we will email you further details.Customer Care Specialist - PermanentWe think you would look great in Orange!Mitre 10 MEGA Whangarei is locally owned and has a fantastic team culture. Our vision is to provide outstanding customer service, great quality products and the best value and expertise to enable our customers to have a great DIY experience. This is your chance to work in a "big box" format store and be part of a passionate and committed team.Job details:As a demanding role that reaches all corners of thebusiness your days will be spent dealing with customer and staff enquiries,telephone calls, hire purchase finance, product location, special orders,returns/ refunds, repairs, checkout sales, daily banking and all theother 'one off' situations that arise on a day to day basis.The Customer Care team deliver the first and lastimpression of our business and the person we seek for this area must havethe ability to remain cool under pressure and be able to think on their feet.This is a permanent position (32-40hrs per week) that requires availability forat least one day in the weekend.We are looking for a high energy individual who is a customer service superstar.To be successful you must have:be a detail minded self-starterbe able to multi-task, problem solve and have the ability to follow through and follow up situations in a timely mannerexperience in conflict resolution and confidence to make decisions as requiredhave good peripheral vision to ensure queues are kept to a minimum and all customers attended toexperience working with a POS system and hire purchase portals such as GE Finance and Qcard (specific training given)a can do attitude, action orientated person with a high level of accuracy and attention to detailcomputer savvy and organised2-3 years experience working on a front facing, customer services desk would be advantageousWhat we offer:Gain experience in a dynamic and growing companyA fantastic team culture and environmentOn going training through eLearning supportIdeally you will be experienced in a similar front facing customer service desk position in a big box retail environment.If this position sounds like you then we want to hear from you!Applicants must have NZ residency or a valid NZ work visa.Job no: x57custcare2024The email and password you entered don't match.#J-18808-Ljbffr