Job Description: Sunfed Meats, a leading plant-based meat company located in Dunedin, Otago, NZ, is seeking a Customer Care Specialist to join our team. This entry-level position is perfect for energetic and confident individuals who have a passion for customer service and enjoy working in a dynamic and fast-paced environment. Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Resolve customer complaints and issues with empathy and professionalism- Provide product information, pricing, and availability to customers- Process orders, returns, and exchanges accurately and efficiently- Collaborate with other departments to ensure customer satisfaction and smooth operations- Analyze customer feedback and provide insights to improve our products and services- Use persuasive communication skills to upsell and cross-sell products to customers- Maintain a positive and customer-focused attitude at all times Requirements:- High school diploma or equivalent- Strong communication and interpersonal skills- Excellent problem-solving abilities- Ability to work in a team environment- Proficiency in Microsoft Office and customer service software- Energetic personality and confident demeanor- Strong analytical skills and ability to persuade customers- No experience required, training will be provided Benefits:- Profit sharing opportunities- Employee discounts on Sunfed Meats products- Paid Time Off (PTO) for vacation, sick leave, and holidays Working Environment:At Sunfed Meats, you will have the opportunity to collaborate with colleagues from around the world, fostering a global village mentality. You will be part of a diverse and inclusive team that values innovation and teamwork. Deadline to Apply: May 17, 2024 Equal Opportunity Statement:Sunfed Meats is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
