Customer Care Operator Medical Courier and Specimen Reception
We currently require a Full Time Customer Care Operator on a 12-month contract to join the Laboratory Services group.
The purpose of the position is to meet the requirements of Laboratory Services and the goals of the VCGS in terms of (but not restricted to) accuracy, timeliness and other customer service goals as determined by VCGS.
As a VCGS courier you will be required to provide effective and efficient backup support for the main courier in terms of delivery of specimens and other materials to and from clients (ultrasound practices and, pathology laboratories and hospitals) as well as perform, when required, assigned Specimen Reception roles within the Customer Care Group. VCGS couriers must work collaboratively to provide a timely and seamless service to our clients and to assist our laboratories in delivering results within agreed turnaround times.
When not providing courier support you will join the Customer Care Groups specimen reception area as part of that team. Duties in this area will include triaging and rapid registering of specimens arriving at VCGS to ensure the labelling on samples and request forms meets internal and external quality standards, and to liaise with external clients if these requirements are not met.
For more information in relation to the position purpose, please download the position description.
Responsibilities:
Couriering:
Provide effective and efficient delivery of specimens from ultrasound practices, other pathology laboratories and hospitals on a regular run as well as on an adhoc basis.
Provide effective and efficient delivery of other materials, including request forms, specimen receptacles (e.g collection kit boxes), forms etc., to clients as required.
Tracking of specimens is essential (manual signing and or by electronic means e.g. barcoding and using handheld scanners).
Provide effective and efficient delivery of Board papers and other confidential documents and packages to various Metropolitan Melbourne locations as required.
For further details see Appendix A (Addendum).
Specimen Reception:
Respond to telephone enquiries and/or direct calls appropriately.
Sort and distribute all samples as they arrive into the laboratory.
Check sample labelling requirements are met and number samples and request forms with barcode labels.
Register specimens and request details into the Laboratory Information System (LIMS).
Clean laboratory work area and maintain it in a clean and tidy condition at all times.
Operate and maintain basic laboratory equipment as required.
Adhere to the pathology quality system requirements.
Perform courier duties within the Royal Childrens Hospital with collection of specimens and delivery drop-offs.
Deliver specimens within the VCGS departments.
Key Selection Criteria
To be successful in this role you will have:
Essential:
Working with Children & National Police Clearance (if appointed) in compliance with the Victorian Governments Child Safety Standards.
A current and valid motor vehicle drivers licence and access to a road worthy motor vehicle with a minimum of third party insurance.
Sound knowledge of metropolitan Melbourne.
Previous experience in a medical / pathology courier position is highly regarded.
Clerical qualifications advantageous.
Understanding of specimen reception and patient information advantageous.
A conscientious and responsible approach to laboratory support work.
Critical eye for detail.
Previous experience in a busy pathology specimen reception environment is highly desired and very well regarded.
Understanding of specimen reception and patient information advantageous.
Ability to work to a high standard of accuracy as is required in a diagnostic laboratory.
Effective written and verbal communication skills.
For a full list of the key selection criteria, please download the position description.
Only applicants who address the key selection criteria will be considered. Please place your responses to the key selection criteria at the end of your cover letter. For more information on this position, please contact: Audrey Chong **********
Please note, applications will only be considered when submitted via the MCRI website. Please click apply to proceed with your application.
Closing Date: 5pm Friday 1 February 2019.
Position Reference: 15926
