Customer Care Officer

Montoux is seeking a part-time Customer Care Officer to join our team in Auckland, NZ. As an Entry-Level Customer Care Officer, you will be responsible for providing excellent customer service and support to our clients. Responsibilities:- Handling customer inquiries and resolving issues in a timely and professional manner- Communicating with customers via phone, email, and chat- Keeping accurate records of customer interactions and transactions- Collaborating with other departments to ensure customer satisfaction- Identifying and implementing opportunities for process improvements- Providing feedback to management on customer trends and issues Requirements:- 1 year of experience in a customer service role- Hardworking and driven individual with a passion for customer care- Strong communication and interpersonal skills- Ability to think innovatively and creatively to solve problems- Proficiency in using CRM software and Microsoft Office Suite- Excellent time management skills and ability to multi-task Benefits:- Retirement plan- Visa sponsorship for eligible candidates- Relocation allowance for qualified individuals Working Environment:Join Montoux in pioneering change and setting industry benchmarks in the financial services sector. Be part of a dynamic team that values collaboration, innovation, and excellence. Deadline to apply: March 17, 2024 Equal Opportunity Statement:Montoux is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a diverse and inclusive work environment where all employees feel welcome and valued.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.