Job Description: We are looking for a motivated and passionate Customer Care Manager to join our team at Viacom. This is a part-time remote position, allowing you to work from the comfort of your own home in Nelson, Nelson, NZ. As a mid-to-senior level professional with at least 8 years of experience in customer care, you will play a key role in helping us deliver exceptional service to our clients. Responsibilities:1. Develop and implement customer care strategies to ensure high levels of customer satisfaction.2. Manage a team of customer care representatives, providing guidance and support as needed.3. Monitor and analyze customer feedback to identify areas for improvement.4. Collaborate with other departments to address customer concerns and resolve issues in a timely manner.5. Develop and maintain relationships with key clients and partners to foster long-term partnerships.6. Track and report key performance metrics to senior management on a regular basis.7. Stay up-to-date on industry trends and best practices in customer care to continuously improve our services. Requirements:1. 8+ years of experience in customer care roles, with a proven track record of success.2. Strong planning and organizational skills, with the ability to innovate and problem-solve effectively.3. Excellent communication and interpersonal skills to build strong relationships with colleagues, clients, and partners.4. Ability to work independently and manage a remote team effectively.5. Proficiency in customer care software and Microsoft Office suite.6. Bachelor's degree in Business Administration or a related field is preferred. Benefits:- Paid Time Off (PTO)- Remote work flexibility- Medical coverage Equal Opportunity Statement:Viacom is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment. Applications from underrepresented groups are encouraged. Deadline to apply: ******** If you meet the requirements and are excited about the opportunity to work from home as a Customer Care Manager at Viacom, we encourage you to apply before the deadline. Join our team and help us provide best-in-class customer care services to our clients.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
