Customer Care Manager

Job Description: Air New Zealand is looking for a passionate and energetic Customer Care Manager to join our team in Wellington. As a Customer Care Manager, you will be responsible for managing a team of customer service representatives, ensuring the highest level of customer satisfaction and loyalty. Responsibilities:1. Develop and implement customer care strategies to enhance the overall customer experience.2. Manage a team of customer service representatives, providing guidance and support as needed.3. Resolve escalated customer issues in a timely and efficient manner.4. Monitor customer feedback and implement improvements to enhance customer satisfaction.5. Collaborate with other departments to ensure a seamless customer experience across all touchpoints.6. Analyze customer data and trends to identify areas for improvement.7. Implement training programs to enhance the skills and knowledge of the customer service team. Requirements:1. Minimum of 8 years of experience in customer service or a related field.2. Excellent communication and interpersonal skills.3. Strong leadership abilities and a passion for customer care.4. Creativity and innovation in problem-solving.5. Ability to work cooperatively in a team environment.6. Bachelor's degree in a related field preferred. Benefits:- Joining Bonus- Travel & spending expenses- Retirement plan Working Environment:You will thrive in an energetic and rapidly evolving work setting where your ideas and expertise will be valued. Join us and be a part of a dynamic team dedicated to providing exceptional customer care. Equal Opportunity Statement:Air New Zealand is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment. Deadline to apply: March 19, 2024 If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.