Customer Care Manager

The Customer Care Manager at Las Vegas Sands in Hamilton, Waikato, NZ is a key role in ensuring that our customers receive the highest level of care and support. As a full-time position at the Associate Level, the Customer Care Manager will have at least 5 years of experience in customer service or related fields.

Responsibilities:- Develop and implement customer care strategies to enhance the overall customer experience- Lead a team of customer care representatives to ensure timely and effective resolution of customer inquiries and concerns- Monitor and analyze customer feedback to identify areas for improvement and implement solutions- Collaborate with other departments to address customer issues and improve customer satisfaction- Conduct training sessions for customer care representatives to enhance their skills and knowledge- Prepare reports and presentations on key metrics related to customer care performance

Requirements:- Resourceful and confident personality traits- Strong persuasion and problem-solving skills- Excellent communication and interpersonal skills- Bachelor's degree in business administration or related field preferred- Previous experience in a customer care management role- Proficiency in Microsoft Office and CRM software

Benefits:- Paid Time Off (PTO)- Employee discounts- Life insurance

Working Environment:The Customer Care Manager at Las Vegas Sands will thrive in an energetic and rapidly evolving work setting. This role offers the opportunity to make a significant impact on our customers' experience and the overall success of our company.

Equal Opportunity Statement:Las Vegas Sands is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.