Customer Care Manager

Job Description:

Eversource Energy is seeking a motivated and energetic Customer Care Manager to join our team in Hamilton, Waikato, NZ. As a key member of our customer care team, you will be responsible for managing all aspects of customer service and ensuring our customers receive the highest level of satisfaction.

Responsibilities:- Develop and implement customer care strategies to improve customer satisfaction and loyalty- Manage a team of customer care representatives, providing guidance and support- Handle escalated customer issues and complaints in a timely and professional manner- Monitor and analyze customer feedback to identify areas for improvement- Collaborate with other departments to ensure seamless customer service processes- Identify opportunities for proactively engaging with customers to enhance their experience- Stay up-to-date on industry trends and best practices in customer care

Requirements:- 5 years of experience in customer service or related field- Strong communication and interpersonal skills- Excellent persuasion and decision-making abilities- Ability to work in a fast-paced environment and handle multiple priorities- Bachelor's degree in Business Administration or related field preferred

Personality Traits:- Motivated- Energetic

Soft Skills:- Persuasion- Decision-making

Benefits:- Medical coverage- Joining Bonus- Retirement plan

Working Environment:At Eversource Energy, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and collaborative work environment where every employee can thrive and grow.

Deadline to apply: ********

Equal Opportunity Statement:Eversource Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workforce where all individuals are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.