Customer Care Manager

Job Description: Silver Fern Farms is seeking a part-time Customer Care Manager to join our team in Dunedin, Otago, NZ. As a mid-to-senior level position, the ideal candidate will have at least 8 years of relevant experience in customer care management. Responsibilities:- Develop and implement customer care strategies to enhance customer satisfaction and retention- Oversee a team of customer care representatives, providing guidance, support, and leadership- Monitor and analyze customer feedback to identify areas for improvement- Handle escalated customer complaints and issues in a timely and effective manner- Collaborate with other departments to ensure a seamless customer experience- Conduct training sessions for employees to improve customer service skills- Maintain accurate records of customer interactions and transactions- Develop and maintain relationships with key customers to drive business growth Requirements:- Previous experience in a customer care management role- Hardworking and confident with strong leadership skills- Excellent communication and interpersonal abilities- Proficiency in Microsoft Office and customer relationship management (CRM) software- Bachelor's degree in business administration or a related field preferred- Flexibility to work part-time hours- Strong organizational and problem-solving skills Benefits:- Retirement plan- Gym membership- Remote work flexibility Working Environment:At Silver Fern Farms, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative work environment where every team member is valued and respected. Deadline to Apply: March 19, 2024 Equal Opportunity Statement:Silver Fern Farms is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.