Job Description:
Kinder Morgan is seeking a highly skilled and motivated Customer Support Manager to join our team in a remote work position based in Dunedin, Otago, NZ. As a mid-to-senior level professional with at least 6 years of experience in customer support management, you will play a crucial role in ensuring the satisfaction and retention of our customers.
Responsibilities:1. Develop and implement customer support strategies to meet the needs and expectations of our diverse customer base.2. Lead a team of customer support representatives, providing guidance, training, and support to ensure exceptional service delivery.3. Monitor and analyze customer feedback and support metrics to identify areas for improvement and implement solutions.4. Collaborate with cross-functional teams to address customer issues and improve overall customer experience.5. Maintain a high level of professionalism and empathy in all customer interactions, resolving escalated issues with tact and efficiency.6. Oversee the development and implementation of customer service policies and procedures to streamline processes and improve efficiency.7. Ensure that customer support team members adhere to company policies and standards, providing coaching and feedback as needed.8. Stay informed about industry trends and best practices in customer support, implementing new strategies to enhance our service offerings.9. Drive a culture of continuous improvement and excellence within the customer support team, fostering a positive and collaborative work environment.
Requirements:1. Bachelor's degree in Business Administration, Marketing, or related field.2. Proven experience in a customer support management role, with a minimum of 6 years of experience.3. Strong leadership skills with the ability to inspire and motivate team members.4. Excellent communication and interpersonal skills, with a customer-focused mindset.5. Proficiency in CRM software and other customer support tools.6. Driven and resilient personality traits, with a strong focus on achieving results.7. Time management and project management skills to prioritize tasks and meet deadlines effectively.8. Ability to work independently and collaboratively in a remote work environment.
Benefits:- Dental insurance- Life insurance- Disability insurance
Working Environment:At Kinder Morgan, we have a strong focus on exceeding customer expectations and delivering delight. Our team is committed to providing exceptional service and support to our customers, fostering long-term relationships and loyalty.
Deadline to Apply: ********
Equal Opportunity Statement:Kinder Morgan is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applicants from all backgrounds and are dedicated to creating a workplace where everyone feels valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
