Customer Care Manager

Job Description: We are currently seeking a dynamic and experienced Customer Care Manager to join our team at Reinsurance Group of America in Nelson, NZ. As a Customer Care Manager, you will be responsible for managing all aspects of customer care, ensuring a high level of customer satisfaction and loyalty. This is a part-time position with a mid-to-senior level of seniority, requiring a minimum of 7 years of experience in customer service or a related field. Responsibilities:- Develop and implement strategies to improve customer care processes and procedures- Manage and lead a team of customer care representatives- Monitor and analyze customer feedback to identify areas for improvement- Resolve escalated customer issues in a timely and professional manner- Collaborate with other departments to ensure a seamless customer experience- Develop and maintain relationships with key customers- Track key performance indicators and prepare reports for senior management- Stay up-to-date on industry trends and best practices in customer care Requirements:- Bachelor's degree in Business Administration or a related field- Proven experience in a customer care management role- Strong leadership skills and the ability to motivate and inspire a team- Excellent communication and presentation skills- Innovative thinking and a proactive approach to problem-solving- Highly organized with the ability to multitask and prioritize workload- Knowledge of customer service software and CRM systems- Motivated and energetic with a passion for delivering exceptional customer service Benefits:- Travel and spending expenses coverage- Gym membership- Company-provided equipment Working Environment:At Reinsurance Group of America, we value a culture of ongoing learning and development to support personal and professional growth. We encourage collaboration, creativity, and innovation to drive success for our team and our customers. Equal Opportunity Statement:Reinsurance Group of America is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.