Description Build your Career with an Industry Leader Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants and hotels globally. We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors. Given the fact our labels are applied to wine, spirits, beverage & soft drinks bottles, food packaging, bathroom products, medicine containers, white goods and automotive products, it is likely that you will put your hands on our labels on a daily basis.It is our labels that identify, promote and help sell our customer's products! With 109 manufacturing sites, and 12,000+ employees, we are the Global #1 for prime labels. About the role Working with our Customer Action team you will be responsible for withholding a depth of knowledge of our products and customer's and will manage our customer's journey from Sales Representative through to the shipment of goods here at MCC. This is a great opportunity for someone with a great customer centric background to progress your career and be part of a global organisation. An exciting and immediate opportunity for a Customer Service Representative to join our established team based at our Christchurch plant. This permanent full-time role will consist of 38 hours per week from Monday – Friday. Duties include: Provide excellent customer service throughout our customers journey here at MCC.Develop and remain committed to a thorough understanding of MCC's products, services, policies, and processes to provide accurate and up-to-date information to customers.Completes non-compliance reports as required.Handle numerous orders simultaneously and follow their pathway to different situations.Collaborate across our internal teams to coordinate and support the customer journey and provide support for fellow colleagues during times of absence or peak periods.Exhibits understanding and appreciation of opposing perspectives on issues and adapts a flexible approach as situations change.About you Intermediate proficiency personal computer skills using the windows operating system.Certificate III or higher in Administration, Customer Services, Sales or similar (not essential)Ideally you will have experience in customer service within the manufacturing industry.Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships with strong written and verbal communication skills.Excels in organisation & time management skills and is flexible & adaptable to changing workload.Familiarity with CRM software or other customer support tools (Radius preferred)Experience with automation engine (AE) platforms such as Esko & MultiArtTM (not essential)Full colour vision (no colour blindness).Eligible for NZ working rightsThe benefits Competitive remunerationFree onsite parkingHealth & wellness programLocal & global career opportunities to development & build your brilliant career (encouraged & supported)To help employees thrive at home & at work, we offer an Employee Assistance Program (EAP), a free confidential support service.Employee referral program, our employees are rewarded for helping us find great talent.Reward & recognition programs aligned to our values and with high performance.Regular social events encouraging a fun & friendly environment.Supportive & inclusive environmentPart of an organisation that strongly believes in sustainability goals to make a difference to our planet.Why MCC? You will work in our modern manufacturing facilities, at the cutting-edge of production-environment innovation; we challenge the status quo and are transforming operations every day.You will gain experience in a fast-paced environment, with an ambitious team; we look forwards and continuously improve to be the best we can; we have a strong drive for results.You will be part of a team that shares our values of integrity; passion, perseverance, creativity and achievement; we value, respect and champion diversity. You will be joining a global and diverse organization that collaborates effectively to find optimal solutions; we focus on our customers and work with them on every step of their journey with us.You will be part of a team that strives for global sustainability, playing our part in making the world a better place for future generations.
