Fonterra's strength is in the collectiveWe are a Co-operative created and owned by Aotearoa New Zealand dairy farmers. Our rich history is built on farming families working together to share the natural goodness of our dairy with the world.Collaboration, innovation, and passion was the cornerstone of our creation and something we continue to value today through our commitment to care for the land, our animals, and every drop of milk. Our milk creates goodness through nutritious food with safe, quality ingredients that are loved here in New Zealand and around the world.About the opportunityFonterra is embarking upon a programme to deliver a simplified and standardised set of business processes to support the Long-Term Aspirations of the Co-operative. To enable this, the Core System of Record (CSoR) will be replaced with a set of simplified and standardised business processes, based upon the next generation of SAP's Enterprise Resource Planning (ERP) solution, S/4 HANA. The CSoR Programme will cover processes operated within the SAP system, covering Finance, Manufacturing, Supply Chain and Sales Order Fulfilment. The programme will be of significant size and scale for the co-op.This role, Head of Hypercare & Service Introduction , will report to the CSoR Head of Delivery and will be accountable for support of the solution (both technical and business) during the initial weeks and months after go-live, and will also be accountable for ensuring a smooth and complete handover from the programme to business-as-usual (BAU) support teams. This role will also work with BAU teams to define the BAU support model required for the CSoR Solution and ensure that sufficient knowledge transfer and learning takes place to equip the BAU teams to support the business effectively.If you're a leader who thrives on building lasting partnerships and delivering practical solutions, this role is for you.Qualities that will help you succeed:Experience of managing service delivery at scale, leveraging 3rd party resources.Large scale, IT enabled, transformation program experience, ideally in a similar roleExperience in ERP programs with similar scope and complexity.Agile Mindset and drive to meet all programme objectives.Service Management skills and experience.Service planning skills and experience.Well organised, co-ordinated thinker.Strong risk management and problem-solving skills.Strong stakeholder and change management skills."Design to Operate" end to end thinking leveraging best practice processes.Service Management certification (e.g., ITIL) preferred.Our Story Whanaungatanga, our Co-operative spirit gives us all a common strength and purpose. Manaakitanga is how we care for all our people who are at the heart of what we do, we want our farmers, employees, customers and communities to thrive. Kaitiakitanga, ensures we take care of the land. We are committed to farming in a way that regenerates our farms and environment for future generations.Whakaohooho constantly inspires ourselves and each other with great career development opportunities and benefits. We enable flexibility and balance to suit everyone's lifestyles and choices.Our Co-operative is a place where everyone can be themselves, feel empowered to do their best.#J-18808-Ljbffr
