Contact Centre Customer Services Representative

About the role This role is part of a team who are the first point of contact for those making enquiries. You will pro-actively provide information about Otago Polytechnic's products and services utilising the appropriate resources. Ideal start date is late July 2024.Ko wai koe | About you The ideal person: thrives on working in a cooperative, small team environment displays empathy in relating to customer needs, and enjoys finding great solutions has previously worked in a Contact Centre or similar environment quickly absorbs and retains information has excellent skills in professional email communication is proficient in the use of Microsoft Office products and experience with databases has a positive, enthusiastic, 'can-do' attitude has good local knowledge of Dunedin City has worked in or learnt in a tertiary learning environment. You will be happy liaising with people from all walks of life, cultures and ethnicities.The successful applicant will uphold our organisation's commitment to Te Tiriti o Waitangi by continuously developing and upholding your understanding of our obligations and connection with Te Tiriti as an individual and as an organisationThrough recognition, empowerment and inclusion, you will give greater acknowledgement to the unmet needs of Maori, Pasifika and disabled people and their whanau. Applications close 5pm, Sunday 26 May 2024. Skills & Experience