Contact Centre - Customer Service Representative

job description

We are looking for people to join a great team in the payment solutions industry! In return for your 5 star customer service skills and fantastic attitude, you get:
- To be part of a fun-loving and social environment (did someone say three Christmas functions..!?)
- Office yoga, fresh fruit daily, free Mole maps and a company-wide focus on health and well-being!
- Short term $$ incentives and competitive salary.
- A modern, state-of-the art CBD office right across from Victoria Park.
- Professional development opportunities and continuous upskilling.
*This role will be shift work, for 40 hours/week on a 24/7 roster. Exact shift patterns/frequencies will be explained upon applying.
Like the sound of these work perks? Then take a look at the role details below:
You will be responsible for:
Speaking with and listening to customers and responding to their queries (such as minor terminal faults, printer and PIN-pad troubles, card-reader issues, power difficulties, telephone line problems, and other technical issues) via phone, web and email.
Accurate data entry of information provided by customers.
Understanding the needs of your customers and talking them through different solutions.
Delivering value across everything you do for your customers.
In this role you can expect to work with people from across the business to provide solutions to your customers.
To be successful in this role, you will be someone who:
Takes ownership of their work and uses their initiative to resolve problems.
Can build rapport with both customers and team-mates, and contribute to a conversation.
Has a customer-focused attitude and puts themselves in customers' shoes.
Can adapt to change and demonstrates a commitment to personal growth and development.
Enjoys learning and can pick up technical terms and processes.
Does this sound like you? Apply today and one of our consultants will be in touch with the next steps.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
skills

Call Centre, Inbound, Customer Service, Billing, Customer Paymentseducational requirements

Secondary School/High School