Contact Centre Consultant

Full Time Application Closes 30 Apr 2024 Hawkes Bay - Hastings Customer Service Representative Are you passionate about providing outstanding customer service and help to everyday Kiwis? Ready to roll up your sleeves and be part of something game-changing? Come work with us! About Unity Our mission is to help everyday Kiwis achieve a better tomorrow through our range of simple, straight-forward money solutions. We offer a range of products, helpful information, and support – from savings and loans, through to everyday banking. Our personalised services reflect our commitment to long-lasting partnerships with our members and community – that's what a credit union is all about!  About the role We are looking for a positive people-person to join our Contact Centre in Hastings. The role of a Contact Centre Consultant will see you: Delivering outstanding customer service by assisting our members with their everyday financial needs. Being the voice of Unity, serving our members nationwide over the phone. Normal hours of work will cover 40 hours per week rostered between the hours of 8:00am – 6:00pm, Monday-Friday and 8:30am – 12:00pm Saturdays (Saturday work required approx. every 5-6 weeks* and includes a ½ day off during the week). *Saturday roster dependent on team capacity. About the benefits We value the hard work our teams put into providing the exceptional member experience. Some of our current benefits include: Annual wellbeing benefit of $500. Sick leave entitlement after three months of service and up to a maximum of 60 days. Five weeks of annual leave after the completion of five years of service with Unity. Paid leave on your birthday. Long service leave and gifts. Life & Critical Illness insurance cover. Discounted access to Unity's and other business' products. About you Experience in a customer-facing role. Passion for helping people. A team player who enjoys working in a close-knit team. Resilient and ability to stay calm under pressure. Quick learner who is great at problem-solving. How to apply Take a look at our website and if this sounds like a role you would be great at, let's talk. Apply now and bring us your awesome people energy! You can apply via QJumpers or Seek (from Seek – click "Apply" and you will be redirected through to QJumpers).