Contact Centre Agent - Roxburgh

Salary Details: Competitive SalaryScott & Co have an immediate vacancy for a Contact Centre Agent based in Galashiels. What you'll be doing:The role involves dealing with a variety of inbound calls and outbound calls where you will be assisting customers with arranging payment plans, collecting payments and dealing with general queries.Duties will include:* Managing customer enquiries and finding appropriate solutions to queries.* Negotiating customer payment plans over the telephone. * Ensuring customer records are updated accurately and timeously.* Ensure customer complaints are dealt with professionally and efficientlyWhat you'll need:Applicants must have excellent customer service skills; gained either within a telephone based role or customer facing environment. Attention to detail, numeracy and excellent communication skills are essential for this role.Experience in a similar role would be beneficial, however full training will be provided.What you'll get in return:Competitive salary24 days annual leave, plus 6 bank holidaysPension schemeTraining and DevelopmentThis is a full time role, 37.5 hours per week Hours of work: Monday - Friday 08.30am to 5.00pm