Contact Center Specialist - Work From Home

Job Description: NGL Energy Partners is seeking a motivated and passionate Contact Center Specialist to join our team. This is a part-time, work-from-home position based in Dunedin, Otago, NZ. As an Entry Level Contact Center Specialist, you will play a crucial role in providing exceptional customer service and support to our clients. Responsibilities:- Handling inbound and outbound calls from customers and addressing their inquiries and concerns with professionalism and efficiency- Providing accurate information about our products and services to customers- Resolving customer issues in a timely manner and escalating complex cases to the appropriate department- Documenting all customer interactions accurately in our system- Working collaboratively with team members to meet and exceed performance goals- Keeping up-to-date on product knowledge and company updates Requirements:- High school diploma or equivalent- Strong communication skills and a customer-focused attitude- Ability to work well under pressure and multitask effectively- Proficient in using computer systems and software- Ability to work independently and make decisions autonomously- Driven and passionate about providing excellent customer service- Innovative and able to think critically in problem-solving situations Benefits:- Travel opportunities- Retirement plan- Dental insurance Working Environment:At NGL Energy Partners, we value autonomy and independence. We trust our employees to excel in their roles and provide the support needed to help them succeed. You will have the flexibility to work from home while still being part of a collaborative team environment. Deadline to Apply: May 11, 2024 Equal Opportunity Statement:NGL Energy Partners is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.