Job Description: Parkable is seeking a part-time Contact Center Specialist to join our team in Nelson, NZ. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer service. The Contact Center Specialist will be responsible for providing exceptional customer support through various communication channels. Responsibilities:- Efficiently handle inbound and outbound customer inquiries via phone, email, and chat- Assist customers with parking-related concerns, including reservations, payments, and troubleshooting- Utilize a CRM system to accurately document customer interactions and resolutions- Collaborate with other team members to ensure a seamless customer experience- Meet and exceed performance goals related to customer satisfaction, response time, and resolution rate- Stay up-to-date on product knowledge and company policies to effectively assist customers Requirements:- Strong work ethic and dedication to providing excellent customer service- Resourceful problem solver with the ability to think on their feet- Ability to work well in a team environment and collaborate effectively with colleagues- Strong time management skills to prioritize tasks and meet deadlines- Excellent communication skills, both verbal and written- Proficiency in using basic computer programs and CRM systems Benefits:- Paid sick leave to take care of your health and well-being- Joining bonus for new team members to kickstart their career with us- Disability insurance to provide financial protection in case of unexpected events Working Environment:At Parkable, we value building strong relationships with colleagues, clients, and partners. As a Contact Center Specialist, you will have the opportunity to work closely with a diverse team in a supportive and collaborative environment. Deadline to Apply:Interested candidates must submit their application by May 17, 2024, to be considered for this position. Equal Opportunity Statement:Parkable is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and are dedicated to providing equal opportunities for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
