Contact Center Specialist

Parkable is seeking a part-time Contact Center Specialist to join our team in Tauranga, Bay Of Plenty, NZ. As an Associate Level role, we require a candidate with at least 3 years of experience in customer service or a related field.

Responsibilities:- Handle inbound and outbound calls, emails, and chats from customers regarding inquiries, issues, and feedback- Provide excellent customer service and ensure customer satisfaction by effectively addressing their needs- Resolve customer complaints and escalate complex issues to the appropriate department- Maintain accurate records of customer interactions and transactions- Collaborate with other team members to improve processes and enhance the overall customer experience- Stay up-to-date on company products, services, and policies to provide accurate information to customers- Meet or exceed contact center KPIs and targets- Participate in training sessions to enhance knowledge and skills

Requirements:- Confident and motivated individual with strong communication skills- Ability to make sound decisions and demonstrate leadership qualities- Excellent problem-solving skills and attention to detail- Proficiency in Microsoft Office and experience with CRM software preferred- Ability to work independently and as part of a team- Flexible schedule with availability to work evenings and weekends- High school diploma or equivalent required, associate degree or higher preferred

Benefits:- Medical coverage- Free accommodation during work hours- Paid sick leave- Opportunity for growth and advancement within the company

Working environment:At Parkable, we value autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and collaborative work environment where employees are encouraged to take initiative and demonstrate leadership skills.

Deadline to apply: April 22, 2024

Equal Opportunity Statement:Parkable is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.