Contact Center Officer - Remote Work

Job Description: UnitedHealth Group is currently seeking a motivated and adaptable Contact Center Officer to join our team on a remote work basis in Nelson, NZ. This part-time position is perfect for entry-level candidates with at least 1 year of experience in a customer service or call center role. Responsibilities:- Respond to customer inquiries and provide information about products or services- Process orders, forms, and applications accurately- Identify and escalate priority issues to ensure customer satisfaction- Maintain a high level of professionalism and customer service at all times- Collaborate with team members to achieve performance targets- Utilize creativity and cooperation to find solutions to customer problems- Adhere to company policies and procedures at all times Requirements:- Independent and adaptable personality traits- Strong communication and interpersonal skills- Ability to work effectively in a remote setting- Creativity and cooperation in problem-solving- Prior experience in a customer service or call center role- High school diploma or equivalent- Proficiency in Microsoft Office and CRM software Benefits:- Company transportation (if applicable)- Relocation allowance (if applicable)- Parental leave for eligible employees Working Environment:At UnitedHealth Group, we value calculated risk-taking to drive innovation and progress. Our team encourages creativity and collaboration to find new solutions to challenges. Deadline to Apply:Please submit your application by May 23, 2024, to be considered for this role. Equal Opportunity Statement:UnitedHealth Group is an equal opportunity employer and is committed to a diverse and inclusive workplace. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.