Contact Center Officer

Genesis Healthcare in Wellington, New Zealand is seeking a part-time Contact Center Officer to join our team. As an Associate Level position, we require a candidate with a minimum of 4 years of experience in a similar role. We are looking for a hardworking and energetic individual with strong teamwork and persuasion skills.

Responsibilities:1. Answer incoming calls and respond to customer inquiries.2. Resolve customer complaints in a professional manner.3. Process orders, forms, and applications.4. Provide information about products and services.5. Transfer calls to the appropriate departments.6. Follow up with customers to ensure satisfaction.7. Maintain accurate records of customer interactions.8. Meet targets for call volume and customer satisfaction.

Requirements:1. Minimum of 4 years of experience in a contact center or customer service role.2. Strong communication skills, both written and verbal.3. Ability to multitask and work in a fast-paced environment.4. Proficiency in Microsoft Office applications.5. Experience with CRM software is a plus.6. Ability to work flexible hours, including evenings and weekends.

Benefits:1. Vision insurance to help you take care of your eye health.2. Training and professional development opportunities to enhance your skills.3. Life insurance coverage to provide financial security for your loved ones.

Working environment:As a Contact Center Officer at Genesis Healthcare, you will have the opportunity to build strong relationships with colleagues, clients, and partners. Our team values collaboration, communication, and support, creating a positive and inclusive work environment.

Deadline to apply: April 22, 2024

Equal opportunity statement: Genesis Healthcare is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.