Contact Center Associate - Work From Home

Job Description: Marathon Petroleum is seeking a Contact Center Associate to join our team in Dunedin, Otago, NZ. This is a full-time, work-from-home position at the Associate level, requiring at least 4 years of experience in a similar role. Responsibilities:- Answer inbound calls and respond to customer inquiries in a professional and courteous manner- Assist customers with product and service questions, provide information on promotions and specials- Resolve customer complaints and issues in a timely and efficient manner- Document all customer interactions accurately in the company's database- Work collaboratively with other team members to ensure excellent customer service at all times- Meet and exceed performance goals and metrics set by the company Requirements:- Resourceful and energetic personality traits- Strong soft skills in innovation and adaptability- Excellent communication and interpersonal skills- Ability to handle a high volume of calls and multitask effectively- Proficiency in using computer systems and software- Flexibility to work varying shifts, including evenings and weekends- High school diploma or equivalent; Bachelor's degree preferred Benefits:- Relocation allowance for eligible candidates- Company transportation for select virtual meetings and trainings- Ongoing training and professional development opportunities- Competitive salary and benefits package Working Environment:At Marathon Petroleum, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We value creativity, innovation, and a can-do attitude. As a Contact Center Associate, you will have the opportunity to work autonomously while also contributing to a collaborative team environment. Equal Opportunity Statement:Marathon Petroleum is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Deadline to Apply:Please submit your application by May 17, 2024. We look forward to receiving your application and considering you for this exciting opportunity.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.