Contact Center Associate - Work From Home

Job Description:Pushpay Holdings is seeking a motivated and adaptable Contact Center Associate with the ability to work from home in Christchurch, Canterbury, NZ. As an Entry Level position, the ideal candidate will have at least 1 year of experience in customer service or a related field. This part-time role offers a unique opportunity to work remotely while enjoying the benefits of being part of a global company. Responsibilities:- Handle inbound and outbound calls, emails, and chats from customers regarding inquiries, issues, and support requests- Provide excellent customer service by addressing customer needs promptly and professionally- Utilize company resources and knowledge base to assist customers with product information, account management, and technical troubleshooting- Maintain accurate and detailed records of customer interactions and transactions- Collaborate with team members and other departments to ensure customer satisfaction and problem resolution- Stay up-to-date on company policies, products, and services to provide accurate information to customers Requirements:- High school diploma or equivalent- 1 year of experience in customer service or a related field- Strong communication and interpersonal skills- Adaptable and confident personality traits- Ability to effectively present information and manage interactions with customers- Familiarity with basic computer programs and systems- Access to a reliable internet connection and suitable home office setup Benefits:- Travel and spending expenses for work-related activities- Profit sharing opportunities for eligible employees- Disability insurance coverage for added peace of mind Working Environment:Pushpay Holdings is a company that transcends borders, promoting collaboration on a global scale. As a Contact Center Associate, you will have the opportunity to work with a diverse team of professionals from around the world. This remote position offers flexibility and the chance to contribute to a dynamic and innovative company. Equal Opportunity Statement:Pushpay Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.