Contact Center Associate

Job Description:

We are looking for a Contact Center Associate to join our team at Prudential Financial in Tauranga, Bay Of Plenty, New Zealand. This is a part-time position at the Associate level, requiring at least 2 years of experience in a similar role. The ideal candidate will be adaptable and dedicated, with a strong focus on cooperation and innovation.

Responsibilities:- Handle incoming calls and emails from customers, providing excellent customer service and solutions to their inquiries or issues- Maintain a high level of professionalism and empathy when interacting with customers- Utilize company systems and tools to accurately document customer interactions and resolutions- Meet established service levels and quality standards in every customer interaction- Collaborate with team members and other departments to ensure customer satisfaction- Stay up-to-date on product knowledge and industry updates to better assist customers- Identify opportunities to improve processes and customer experience within the contact center- Participate in training and professional development opportunities provided by the company

Requirements:- Previous experience in a customer service or contact center role- Excellent communication skills, both verbally and in writing- Strong problem-solving abilities and attention to detail- Ability to work in a fast-paced environment and handle multiple tasks simultaneously- Proficiency in using computer systems and customer service software- Ability to work independently and as part of a team- Flexibility to work varying shifts as needed- High school diploma or equivalent required

Benefits:- Remote work flexibility- Paid overtime opportunities- Training and professional development programs to enhance skills and knowledge- Competitive salary and benefits package- A supportive working environment focused on exceeding customer expectations and delivering delight

Equal Opportunity Statement:Prudential Financial is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.