Who are we?NZ Financial Services Group was formed in 2013 when two of New Zealand's leading financial services groups, Allied Kiwi and Loan Market, merged to create one of the largest financial services companies in the country. NZFSG is home to more than 1000 members that offer home loan, insurance, and other financial services across New Zealand.With more than 20 years in mortgage and insurance distribution, NZ Financial Services Group brings together the widest range of support services in the market to your business. By leveraging our systems and services, and accessing top remuneration, you can grow your business and generate higher levels of income.NZFSG is proudly a family owned/ privately held business built on strong family values. Majority owned by LMG, and remaining ownership is Brendon Smith (CEO and Managing Director of NZFSG) and Brian Greer and Bruce Patten (both directors of the board and business owners of NZFSG advisory businesses themselves)About the role -Introduce and maintain a coaching program to ensure that NZFSG and our adviser network meet our Licence obligations.This is a key business partnering role focused on embedding the "always learning" Advice Assurance framework. Work with the Relationship Team to identify best practice and share learning within the wider NZFSG/Loan Market Group to promote safe and collaborative relationships across the whole of the business.Key responsibilities -Technical skills:Develop and maintain subject matter expertise on coaching / training and regulatory requirements to assist advisers meet their Licence obligationsIntroduce and support Professional Development Plans for our adviser networkAbility to assess advice to determine suitability based on customer needsAnalyse advice assurance outcome recommendations on how to mitigate future errors /risk or loss (business or adviser where themes identified)Risk Management:Support the businesses risk management framework through providing meaningful data to help Leadership mitigate potential future risks Conduct and cultureDemonstrating a strong risk, compliance and conduct culture, in line with the FMA's principles, as part of business-as-usual practices for the business and its membersSupport the Leadership Team to demonstrate a focus on good customer outcomes being at the forefront of all processes, policies and procedures and ensure that the design is understood and embedded in business-as-usual activities.Reporting:Ensure reporting written for Financial Advisers, is clear, concise andprovides meaningful insights on how to improve, as requiredProvide meaningful reporting to Leadership, Regulators, Auditors and Board as required.Registers:Maintain robust review outcomes to better enable other team members to track regulatory obligations and how they are being met. (Where Advice Assurance outcomes are used as a control).Training:Where appropriate support the Relationship team or advisers to improve advice outcomes and better enable them to meet regulatory and business requirements.Complaints:Investigate & support appropriate recording of all Complaints, where required, to enable the Leadership to make an informed decision on the consequences/recommended remediation.Skills and experience you'll bring to the role -5 year's+ experience in lending, or insurance products essentialAwareness of quality assurance frameworks and/or audit background Experience in financial advice (direct or indirect)Coaching / training background & experience with Assurance ReviewsStrong analytical and investigative skillsExcellent skills in working collaborativelySelf-motivated and enthusiastic with the ability to deliver resultsHighly organised with exceptional attention to detailExcellent computer skills (Google suit preferable)Confidentiality always demonstratedStrong written and verbal communication skillsConsultative/learning approach to feedback#J-18808-Ljbffr
