Client Support Specialist

Job Description: Code Avengers is seeking a dynamic and enthusiastic Client Support Specialist to join our team in Christchurch, Canterbury, NZ. This part-time position is perfect for an entry-level candidate with no prior experience who is looking to kickstart their career in the tech industry. Responsibilities:- Provide exceptional customer service to clients via phone, email, and live chat- Assist clients with technical support inquiries related to our products and services- Troubleshoot and resolve client issues in a timely and efficient manner- Document all client interactions and follow up as necessary- Collaborate with cross-functional teams to ensure client satisfaction- Contribute ideas for improving client support processes and procedures- Stay up-to-date on product updates and changes to effectively assist clients Requirements:- Adaptability and confidence to handle a variety of client inquiries and issues- Strong creativity and planning skills to think outside the box and provide innovative solutions- Excellent communication skills, both written and verbal- Ability to work independently and as part of a team in a fast-paced environment- Basic computer literacy and knowledge of tech products- High school diploma or equivalent Benefits:- Paid Time Off (PTO)- Dental insurance- Retirement plan Working Environment:At Code Avengers, we pride ourselves on our flexible work environment that adapts to change with speed and efficiency. We value collaboration, innovation, and continuous learning to provide the best possible support to our clients. Equal Opportunity Statement:Code Avengers is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.