Client Support Manager - Work From Home

Job Description: Navient is seeking a highly motivated and experienced Client Support Manager to join our team. As a Client Support Manager, you will be responsible for managing a team of client support representatives and ensuring the highest level of customer satisfaction. This is a remote position, allowing you to work from the comfort of your own home. Responsibilities:1. Manage a team of client support representatives, providing guidance and support as needed.2. Develop and implement strategies to improve customer satisfaction and retention.3. Monitor and analyze customer feedback to identify areas for improvement.4. Conduct regular performance reviews and provide feedback to team members.5. Collaborate with other departments to resolve customer issues in a timely manner.6. Develop and maintain strong relationships with key clients.7. Stay up-to-date on industry trends and best practices in client support. Requirements:1. Bachelor's degree in Business Administration or related field.2. Minimum of 8 years of experience in client support or a related field.3. Strong leadership and communication skills.4. Resourceful and energetic personality.5. Strong cooperation and critical thinking skills.6. Ability to work independently and as part of a team.7. Proficiency in Microsoft Office and CRM software.8. Experience working in a remote environment is preferred. Benefits:1. Travel and spending expenses covered.2. Medical coverage.3. Paid overtime.4. Opportunities for personal and professional growth through ongoing learning and development. Equal Opportunity Statement:Navient is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, religion, nationality, or disability. Deadline to apply: May 17, 2024 If you meet the requirements and are looking for a challenging and rewarding opportunity to work from home as a Client Support Manager at Navient, we encourage you to apply today.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.