Job Description: We are looking for a results-driven and customer-focused Client Support Manager to join our team at ADP. This is a remote work position based in Dunedin, Otago, NZ, and is ideal for someone with at least 6 years of experience in client support roles. As a mid-to-senior level professional, you will be responsible for managing client relationships and providing exceptional support to ensure their satisfaction with our products and services. Responsibilities:- Serve as the main point of contact for clients, addressing their needs and concerns in a timely and professional manner- Develop and maintain strong relationships with clients to understand their business objectives and provide tailored solutions- Collaborate with internal teams to resolve client issues and ensure the successful implementation of ADP's products and services- Monitor client performance and satisfaction, identifying opportunities for upselling and cross-selling- Analyze client data and feedback to provide insights and recommendations for improvement- Lead project management activities related to client support initiatives, ensuring timely delivery and high-quality results- Provide training and guidance to junior team members to enhance their skills and knowledge- Foster a positive and productive working environment by promoting transparency and open communication at all levels Requirements:- Bachelor's degree in Business Administration or related field- Proven experience in client support roles, with a minimum of 6 years in a similar capacity- Strong project management skills and the ability to analyze data and identify trends- Confidence and passion for delivering exceptional customer service- Excellent communication and interpersonal skills- Ability to work independently and collaboratively within a remote team environment- Proficiency in Microsoft Office Suite and CRM software- Flexibility to work overtime as needed- A commitment to continuous learning and professional development Benefits:- Paid overtime opportunities- Free accommodation during work-related travel- Free food provided during working hours Equal Opportunity Statement:ADP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, sexual orientation, disability, or any other characteristic. We encourage individuals from all backgrounds to apply for this position. Deadline to apply: ******** If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply and join our dynamic team at ADP.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
