Job Description: We are seeking a dedicated and energetic Client Support Manager to join our team at Raymond James Financial in Nelson, NZ. As a mid-to-senior level role, the Client Support Manager will be responsible for overseeing a team of client support specialists, ensuring high-quality support services to our clients. Responsibilities:- Manage and supervise a team of client support specialists, providing coaching, training, and performance evaluations- Develop and implement client support strategies to enhance customer satisfaction and retention- Serve as the main point of contact for escalated client issues and work to resolve conflicts in a timely and efficient manner- Collaborate with internal departments to improve processes and ensure seamless communication with clients- Analyze client feedback and data to identify trends and propose solutions for continuous improvement- Stay updated on industry trends and best practices to enhance the client support experience- Maintain accurate records of client interactions and provide regular reports to management Requirements:- Minimum of 7 years of experience in a client support or customer service role- Strong leadership skills with the ability to motivate and inspire a team- Excellent communication and interpersonal skills with a focus on emotional intelligence- Proven ability to think strategically and problem-solve in a fast-paced environment- High level of organization and planning skills- Bachelor's degree in Business Administration or related field is preferred Personality Traits:- Energetic: The ideal candidate will bring a positive and enthusiastic attitude to the team- Dedicated: Demonstrates a strong commitment to providing exceptional service to our clients Soft Skills:- Emotional Intelligence: Ability to empathize with clients and understand their needs- Planning: Strong organizational and time management skills to effectively prioritize tasks Benefits:- Travel opportunities for business meetings and conferences- Parental leave for new parents- Paid Time Off (PTO) for work-life balance Working Environment:Our dynamic workplace values teamwork, fosters innovation, and celebrates shared success. We encourage collaboration and creativity in a supportive and inclusive environment. Deadline to Apply:Please submit your application by May 17, 2024. Equal Opportunity Statement:Raymond James Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
